。馬里奧特長期以來一直堅信員工是最大的資產(chǎn),馬里奧特文化就是馬里奧特的員工以實際行動為顧客所創(chuàng)造的服務(wù)體驗,其宗旨在于服務(wù)于人。喜達屋：只有滿足甚至超過顧客、所有者、股東的需求時，我們才能成功。凱悅：我們的目標(biāo)是吸引并保留一支提供優(yōu)質(zhì)服務(wù)的生力軍，他們富于創(chuàng)新精神，以顧客為中心并能充分反映當(dāng)?shù)匚幕?。四季：我們的物業(yè)，會因為非凡的設(shè)計和完善的設(shè)備而更具價值。我們緊守嚴(yán)謹(jǐn)?shù)牡赖虏偈?，提供殷情的個性化服務(wù)，必能滿足貴客的嚴(yán)格要求，迎合他們的品位，以維持我們在全球高級豪華酒店機構(gòu)中的崇高地位。希爾頓：顧客是企業(yè)的生命，為了保持顧客高水平的滿意度，我們不斷地聽取、評估顧客意見，在我們所在的各個國家實行公平的制度來處理顧客投訴并尊重消費者權(quán)利。眾多的選擇，始終如一的服務(wù)。升達特：我們酒店的效益來自我們客人的滿意體制，這也是作為一個酒店行業(yè)中最大的、最重要的體系。先進的數(shù)據(jù)、資料將會衡量出產(chǎn)品和服務(wù)的質(zhì)量。同時也直接關(guān)系到客人對酒店的滿意程度和是否再次光臨。假日酒店集團：把顧客當(dāng)成朋友。香格里拉：為客人提供物有所值的特色服務(wù)和創(chuàng)新產(chǎn)品，令客人喜出望外。雅高：在增長的同時保護未來。（定位為具有社會意識的企業(yè)，履行社會和環(huán)境責(zé)任）精品國際：舒適和物有所值是精品國際為客人提供的最佳選擇。

最近正好在關(guān)注洲際，不過是英文的，希望對你有幫助哈！Our culture Everyone at IHG is focused on creating Great Hotels Guests Love. Whether we are working in one of our hotels or one of our corporate offices across the world, we pull together as one company with this one goal. We want our guests to love our hotels, because guests that love hotels come back to them.Like all successful relationships, the relationship between you and IHG will involve making promises to one another. Our commitment to give you Room to be yourself is our promise to you. In return we ask you to live our Winning Ways.Room to be yourself To make sure that all of us share our purpose of creating Great Hotels Guests Love and are engaged in achieving it, we have made a commitment to our people that we will create an environment and culture where they can give their best and make a difference. We call it Room to be yourself.We may all work for different brands, speak different languages and like different things, but we’re all passionate about something. Whether your passion is karaoke or canoeing, we promise to give you an environment where you can bring the same amount of energy and enthusiasm to your job, and bring your unique personality to work.our winning waysDo the right thingWe always do what we believe is right and have the courage and conviction to put it into practice, even when it might be easier not to. We are honest and straightforward and see our decisions through.We keep our promises and we don’t let people downWe seek out the facts and trust our judgementWe take responsibility and take decisions even when they’re difficult Show we careWe want to be the company that understands people’s needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right. We treat people as individualsWe look and listen for the little things that make a differenceWe use our experience to find new ways to deliver great serviceAim higherWe aim to be acknowledged leaders in our industry, so we have built a team of talented people who have a real will to win. We strive for success and value individuals who are always looking for a better way to do things.We put our hearts into learning new thingsWe challenge ourselves and encourage those around usWe always look for ways to improve Celebrate differenc eWe believe that it’s the knowledge of our people that really brings our brands to life. While other companies may want to impose a rigid, uniform view of the world, we do not. Our global strength comes from celebrating local differences whilst understanding that some things should be kept the same. We welcome different perspectives and listen to everyone’s ideasWe are respectful of all cultures and look to learn from othersWe play an active role in the communities in which we operate Work better togetherWhen we work together we are stronger. We’re at our best when we collaborate to form a powerful, winning team. We listen to each other and combine our expertise to create a strong, focused and trusted group of people.We work hard to develop excellent working relationships We think about what we do and how it might affect othersWe trust and support each other

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